Conversation Script: Student: Hi, I'm having trouble with my course registration. Can you help me? Staff: Of course, what seems to be the issue? Student: I can't seem to enroll in the Biology 101 class. It says there are no available seats. Staff: Let me check that for you. Oh, it looks like there was a system error. I've fixed it, and now you should be able to register. Student: Great, thank you so much! I appreciate your help. Questions: 1. What is the main topic of the conversation? A. Housing B. Course registration C. Library D. Tutoring 2. Why couldn't the student enroll in Biology 101 initially? A. The student missed the registration deadline B. The class was full C. There was a system error D. The student didn't meet the prerequisites 3. What was the staff member's role in the conversation? A. Professor B. Student C. Staff D. Tutor 4. What did the staff member do to help the student? A. Suggested another class to take B. Offered tutoring services C. Fixed a system error to allow registration D. Directed the student to the library for resources 5. How did the student feel at the end of the conversation? A. Frustrated B. Confused C. Grateful D. Indifferent Answer Key: 1. (B) Course registration 2. (C) There was a system error 3. (C) Staff 4. (C) Fixed a system error to allow registration 5. (C) Grateful